An ex-Overseas Filipino Worker (OFW) complained of the ‘troublesome’ claiming of benefits in Pag-IBIG.

William Sorreta worked in Saudi Arabia for 20 years. Last February, he filed a retirement claim at Pag-IBIG Fund so he can claim the contributions he paid that was taken from his salary when he was still an OFW.

According to Pag-IBIG Naga Branch, in a matter of one month, the cheque will be sent to him at Virac, Catanduanes in one of their branch.

However, seven months later and the cheque is yet to arrive.

“Magpipitongbuwanna, wala pa rin. Nagpa-follow up namandawsila, di namandawnagre-respond ang Naga at Legazpi,” says the senior citizen.

Sorreta went to the TV program “Tapat Na Po” to ask for help for the release of the money that he will use to fund his medication.

“Nakakaaksaya din po ng oras ang pabalik-balik upang mag-follow up. Nananawagan ako saPag-IBIG Fund nasanapo ay bilisan ang pag proseso,” says Sorreta.

Pag-IBIG, meanwhile, reasoned that Sorreta had two records that they had to sort it out before the release of funds.

“Dalawa kasi ‘yung account niya sa Pag-IBIG. Isa bilang OFW, isa bilang self-paying member… So what happened nung nag-file siya ay may roong payments nana-mispost so we had to cleanse ‘yung record niya,” says Amado Dizon III, senior vice president of Pag-IBIG.

“Kami po ay humihingi ng paumanhin kay Mr. Sorreta,” he added.

As of the moment, Sorreta already got his provident benefits from Pag-IBIG.

Pag-IBIG reminds active OFW members to fix their records before they retire to avoid confusion and to speed up the processing time.

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